Refund Policy
Refund Policy
We want you to be satisfied with your purchase. Please read our Refund Policy carefully before placing an order.
1. Returns & Refund Eligibility
We accept returns only if:
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The product is damaged, defective, or incorrect
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The request is made within 7 days of receiving the product
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The item is unused, unwashed, and in its original packaging
Items that show signs of use or damage caused by the customer are not eligible for a refund.
2. Non-Refundable Items
The following items are non-refundable:
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Used products
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Items damaged due to improper use
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Items returned without original packaging
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Products purchased on sale or promotion (unless defective)
3. Return Process
To request a return or refund:
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Contact us with your order number and clear photos/videos of the product
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Our support team will review your request
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If approved, you will receive return instructions
Do not send the product back without approval.
4. Return Shipping
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Return shipping costs are the responsibility of the customer
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Shipping charges are non-refundable
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We recommend using a trackable shipping service
5. Refunds
Once we receive and inspect the returned item:
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Approved refunds will be processed within 5–7 business days
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Refunds will be issued to the original payment method
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Processing time may vary depending on your bank or payment provider
6. Damaged or Wrong Items
If you receive a damaged or incorrect product:
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Contact us within 48 hours of delivery
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Provide clear photos or videos as proof
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We will arrange a replacement or refund after verification
7. Order Cancellation
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Orders can only be canceled before dispatch
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Once the order is shipped, it cannot be canceled
8. Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: support@yourstoreemail.com